Privacy Policy — How ba789 Protects Your Data

Information We Collect

When you register, use, or interact with the ba789 platform, we collect personal data that is necessary to provide our services, verify your identity, process your transactions, and ensure the security of your account. We collect only the information that is genuinely required for these purposes — we do not collect data beyond what is reasonably needed to operate a safe and compliant betting and casino service for Bangladeshi players.

Registration & Account Data

When you create a ba789 account, we collect the following information directly from you:

• Full legal name (as it appears on your National Identity Card or passport)
• Date of birth (to verify that you are aged 18 or above)
• Residential address (including district, city, and postal code — e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi)
• Email address and mobile phone number
• Username and encrypted password credentials
• Preferred currency (Bangladeshi Taka ৳ / BDT)

Identity Verification (KYC) Documents

As part of our Know Your Customer (KYC) obligations, we may collect and retain copies of the following documents:

• National Identity Card (NID) — Bangladesh
• Passport biographical data page
• Utility bills or bank statements confirming residential address (issued within three months)
• Confirmation of payment method ownership (e.g., bKash account screenshot, Nagad account reference, Rocket account details)
• Front and back copies of any Visa or Mastercard used for deposits

Transaction & Financial Data

All deposit and withdrawal activity on the ba789 platform generates transaction records. We retain the following financial data associated with your account:

• Deposit amounts, timestamps, and payment method references (bKash, Nagad, Rocket, Upay, Visa, Mastercard, Dutch-Bangla Bank, City Bank)
• Withdrawal requests, amounts, processing status, and destination payment method
• Account balance history and bonus credit/debit records
• Bet placement records — including sport/market, stake, odds, and settlement outcome
• Casino game session records — including game title, provider, stake, and result

Technical & Device Data

When you access ba789 through a browser or mobile device, we automatically collect certain technical data including:

• IP address and approximate geographic location (country and city level)
• Device type, operating system, and browser version
• Session start and end times, pages visited, and features accessed
• Referral source (the URL or channel through which you reached ba789)

Communications Data

When you contact ba789's support team, submit a complaint, or respond to a survey, we retain records of that correspondence — including email messages, live chat transcripts, and the subject matter and resolution of any support ticket raised against your account.

How We Use Your Data

ba789 uses the personal data we collect for specific, clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The following table sets out the main categories of data use and the lawful basis on which we rely for each:

ba789 does not use automated decision-making or profiling in ways that produce legal or similarly significant effects on individual players without providing an opportunity for human review. Where automated risk-scoring systems are used for fraud or AML monitoring, a member of the ba789 compliance team reviews any account action triggered by those systems before it is applied.

Data Sharing & Third Parties

ba789 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below, and only to the extent necessary for each stated purpose:

Payment Service Providers

To process your deposits and withdrawals, we share the minimum necessary transaction information with our payment partners — including bKash, Nagad, Rocket, Upay, and card processing networks (Visa, Mastercard). These providers receive only what is required to authenticate and complete the specific transaction; they do not receive your full ba789 account history or gaming records.

Identity Verification Services

For KYC verification, ba789 may use a third-party identity verification provider to cross-reference the documents you submit against authoritative data sources. These providers are contractually bound to process your data only for the specific verification task and not to retain or repurpose it independently.

Game Content Providers

Casino games on the ba789 platform are supplied by third-party studios including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi. When you play a live dealer or RNG game, a minimal technical session identifier is shared with the relevant provider's gaming server to initialise and manage your game session. No personally identifiable information beyond a pseudonymous session token is transmitted to game providers during standard play.

Regulatory and Law Enforcement Authorities

ba789 may disclose personal data to competent authorities where we are legally required to do so — for example, in response to a valid court order, law enforcement request, or anti-money laundering investigation. In all such cases, ba789 will disclose only the minimum data required by the applicable legal demand.

Professional Advisers

ba789 may share relevant data with legal counsel, auditors, or compliance consultants who are engaged to advise the business. All such advisers are subject to professional confidentiality obligations and are permitted to use your data only in connection with the specific advisory engagement.

Cookies & Tracking Technologies

ba789 uses cookies and similar tracking technologies on its website to ensure the platform functions correctly, to maintain your login session, and to understand how the site is being used so that we can continue to improve it. The following types of cookies are used:

Strictly Necessary Cookies

These cookies are essential for the ba789 platform to operate. They enable core functions such as maintaining your ba789 Login session after authentication, remembering your language and currency preferences, and keeping your active bet slip intact between pages. Strictly necessary cookies cannot be disabled without preventing the platform from functioning correctly.

Functional Cookies

Functional cookies allow ba789 to remember your preferences and personalise your experience — for example, displaying your preferred sports markets on the homepage or remembering your last-selected deposit method. These cookies do not track activity across third-party websites.

Analytics Cookies

ba789 uses anonymised analytics tools to understand aggregate player behaviour — such as which pages receive the most traffic, where players encounter navigation difficulties, and how different features are used over time. The data gathered through analytics cookies is used solely to improve the ba789 platform and is not linked to your personal identity without your consent.

Marketing Cookies

With your explicit consent, ba789 may use marketing cookies to deliver relevant promotional content and bonus offers on the platform and, where applicable, on third-party advertising networks. You can withdraw consent for marketing cookies at any time via your account preferences or your browser's cookie settings. Withdrawing marketing cookie consent will not affect the core functionality of your ba789 account.

Data Security & Retention

ba789 takes the protection of your personal data seriously and applies a layered set of technical and organisational security measures to safeguard it against unauthorised access, alteration, disclosure, or destruction.

Technical Security Measures

• All data transmitted between your browser or device and the ba789 platform is protected using 256-bit Transport Layer Security (TLS/SSL) encryption.
• Player account passwords are stored using a one-way cryptographic hashing function — ba789 staff cannot retrieve your plaintext password under any circumstances.
• Our databases and servers are hosted in hardened environments with restricted access controls, regular security patching, and continuous intrusion detection monitoring.
• Player financial data is stored in systems that are logically isolated from public-facing platform components.

Organisational Security Measures

• Access to personal data is granted on a strict need-to-know basis. Only ba789 staff whose role specifically requires access to personal data (e.g., KYC verification officers, support agents handling account disputes) are authorised to view it.
• All ba789 staff with access to personal data receive regular training on data protection responsibilities and confidentiality obligations.
• ba789 maintains an internal data breach response procedure. In the event of a breach that is likely to result in a high risk to your rights, we will notify affected players as promptly as circumstances allow.

Data Retention Periods

ba789 retains your personal data for as long as your player account remains active and for a defined period thereafter, in accordance with our legal obligations and the purposes for which the data was collected:

• Account and KYC data: Retained for a minimum of five (5) years after account closure, in compliance with applicable anti-money laundering record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years after the date of the transaction.
• Betting and game session records: Retained for a minimum of three (3) years after the session date.
• Support communications: Retained for a minimum of two (2) years after the ticket is closed.
• Marketing consent records: Retained until consent is withdrawn, plus six (6) months thereafter as evidence of the consent interaction.

Once the applicable retention period has elapsed and no legal hold is in place, ba789 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identifiable individual.

Your Privacy Rights

ba789 respects your rights over your personal data. As a player, you hold the following rights with respect to the personal information we hold about you. To exercise any of these rights, contact us at [email protected]. We will respond within 30 days of receiving a valid request.

Right to Access

You have the right to request a copy of the personal data ba789 holds about you, along with information about how that data is used, where it is stored, and with whom it is shared. We will provide this information in a clear, structured format within 30 days of your request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Where a correction requires an update to your registered identity documents, we may ask you to submit updated KYC materials.

Right to Erasure

In certain circumstances, you have the right to request that ba789 deletes the personal data it holds about you. This right is not absolute — ba789 is required by law to retain certain data (particularly transaction and KYC records) for defined periods, as described in the Data Retention section above. Where erasure is not possible due to legal retention obligations, we will inform you of that constraint and the earliest date at which erasure can be carried out.

Right to Restrict Processing

You have the right to request that ba789 restricts the processing of your personal data in circumstances where you contest the accuracy of the data, you object to our use of it, or processing is unlawful but you prefer restriction to erasure. Where processing is restricted, we will continue to store the data but will not process it for any other purpose without your consent or a valid legal basis.

Right to Data Portability

Where ba789 processes your personal data by automated means on the basis of your consent or a contract, you have the right to receive a copy of that data in a structured, commonly used, and machine-readable format (e.g., CSV or JSON). You may also request that we transmit the data directly to another service provider where technically feasible.

Right to Object

You have the right to object to ba789 processing your personal data on the basis of our legitimate interests, including profiling for fraud detection purposes. If you object, ba789 will cease that processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or the processing is necessary for legal claims.

Marketing Preferences

ba789 may send you promotional communications about bonuses, seasonal offers (such as Eid specials, BPL cricket promotions, or IPL season offers), new game launches, and platform updates. We will only send you marketing communications where you have provided explicit consent to receive them — either at the time of registration or subsequently through your account preferences.

How to Opt Out

You can withdraw your consent to receive marketing communications from ba789 at any time through any of the following methods:

• Clicking the "Unsubscribe" link at the bottom of any ba789 marketing email
• Updating your communication preferences in your ba789 account settings
• Contacting us directly at [email protected] with the subject line "Marketing Opt-Out"

Opting out of marketing communications will not affect the delivery of transactional messages — such as deposit confirmations, withdrawal updates, KYC verification requests, and account security alerts — which are sent as a necessary part of operating your ba789 account and cannot be suppressed.

SMS and Push Notifications

Where you have provided consent for SMS notifications to your registered Bangladesh mobile number, or for push notifications through the ba789 mobile platform, you may withdraw this consent at any time through your account notification settings or by contacting support. ba789 will process your opt-out request within five (5) business days.

Policy Updates & Contact

ba789 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When we make a material change to this Policy, we will notify registered players via email to the address on file and post a prominent notice on the ba789 platform for a minimum of 14 days before the updated policy takes effect.

The "Last Updated" date at the top of this Privacy Policy reflects the date on which the most recent revision was published. Continued use of the ba789 platform after the effective date of a revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with a material change, you should cease using the platform and contact us to close your account prior to the effective date.

Children's Privacy

ba789 is strictly an 18+ platform. We do not knowingly collect personal data from individuals under the age of 18. If ba789 becomes aware that personal data has been collected from a minor, we will immediately suspend the relevant account, delete the associated personal data, and — where applicable — report the matter to relevant authorities. If you believe an underage person has registered on the ba789 platform, please notify us immediately at [email protected].

Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to raise a privacy concern about the ba789 platform, please contact our data protection team:

• Email: [email protected]
• Response time: Within 48 hours for general enquiries; within 30 days for formal data rights requests (Bangladesh Standard Time, UTC+6)
• Subject line for data rights: "Privacy Rights Request"
• Subject line for privacy concerns: "Privacy Concern"